Identified areas with usability problems | Solution implemented |
---|---|
(a) Website layout and organization: | Reorganization of website categorization (from “type of tool” to “tool topic”), with provision of introductory information for website components, and intuitive overview of available content; specifically: |
● Unclear scope, content and purpose of website | |
• Removal of knowledge, skills, behavior change, reinforcement and support categorization of tools | |
• Inclusion of introductory page for first-time users | |
• Inclusion of introductory page to sub-categories | |
• Inclusion of a crumb trail | |
• List of subtitles at top so viewers can get overall sense of the page | |
• Combining Journal with Tracker functions | |
• Grouping trackers all together in separate section of home page | |
• Making log section more prominent | |
• Description of purpose of logs | |
(b) Website navigation: | Simplification of search strategy, and presentation of search results, as well as providing intuitive links between recommended content |
● Multiple search options confusing | • use only one search option (Boolean) and include examples |
● Too many search results | • changed search algorithm, keyword system, sorted by relevance, show number of search results |
● Presentation of search results overwhelming | • Indicate category of search result |
• Underline links, remove extraneous bullets (that look like buttons) | |
● Content not grouped in meaningful way | • Tool titles and descriptions to be more concise and skimmable, simplify wording |
• Alphabetical listing of topics, phrasing of title | |
• Smart recommender widget | |
• Links between related concept | |
(c) Visual elements: | Incorporation of icons, colors, bolded and larger font and diagrams; specifically: |
● Limited use of meaningful aids, graphics, colors, fonts or alerts to help interpret data and facilitate learning | • Icons to differentiate interactive vs. non-interactive tools, Print function, Report function, Graph function, pill bottles |
• Highlight keywords | |
• Increased color contrast | |
• Inclusion more color within programs | |
• Increased default font size | |
• Ensure important content is visible without having to scroll | |
(d) Data entry: | Reduction of data entry tasks with automation of unnecessary tasks; specifically: |
● Complex data entry tasks and unwanted workload | • Date/default info filled in automatically |
• Launch search automatically | |
• Place cursor at beginning of each relevant field | |
• Add a pull down menu for date and time, such as a “rolodex clock” for date and time | |
(e) Interactivity: | Incorporation of immediate feedback in response to user input; specifically: |
● Limited attention-attracting features an feedback to engage user | • Immediate feedback after completing checklist (e.g. pop-ups to congratulate) |
• Provide feedback so user can check their “score”, e.g. ‘6 out of 10’ | |
(f) Language: | Tailoring of content to lay-person; specifically: |
● Information and instructions not suitable for users’ task and skill level | • Avoid medical terminology |
• Avoid abbreviations (FAQ, BP) | |
(g) Tracker layout | Clarification of actions required through use of buttons, clues, and alerts; specifically: |
● Not intuitive in navigation and actions required to be taken | • Clarification of next steps, buttons more prominent |
• Inclusion of “clues” on how to enter in information (picture of prescription bottle label, with boxes and arrows indication which information is to be entered) | |
• Making entries editable | |
• Inclusion of tool that lists blood pressure readings and indicates when blood pressure is getting dangerously high | |
(h) Report layout | Provision of tailored report options relevant to the user’s needs; specifically: |
● Display of information not tailored to user’s needs | • Inclusion of options to include summary or all readings |
• Inclusion of only necessary info | |
• Incorporation of options to add physician’s names, phone numbers and locations. |