A contrast between DEMATEL-ANP and ANP methods for six sigma project selection: a case study in healthcare industry

Table 4 D + R and D - R values of each strategy and sub-criterion.

Cluster	D + R	D - R	Dispatcher	Receiver
Strategies
Organizational excellence	13,222	0,842	X
Revenue growth	12,938	-1,424		X
High productiveness	12,926	0,582	X
Benefit
Cash flow	12,045	-0,861		X
Quality level	12,397	-0,375		X
Efficiency	13,764	0,728	X
User satisfaction	13,931	0,165	X
Reduction of operational cost	12,063	0,343	X
Opportunity
Operational performance	10,494	0,556	X
Market share increase	4,852	-2,407		X
User loyalty	9,75	0,206	X
Employees´ performance	9,639	1,645	X
Cost
Training	4,756	0,89	X
Human resources	2,808	0
Associated costs	4,754	-0,89		X
Risk
Technical risks	7,297	-0,46		X
Delay risk	7,163	-0,618		X
Cost overrun	15,39	1,078	X

ISSN: 1472-6947