Table 4 The results of the sentiment analysis of the online pharmacy reviews
From: Consumers’ satisfaction factors mining and sentiment analysis of B2C online pharmacy reviews
Sentiment Polarity | Pharmacy | Count | Percentage | Total |
|---|---|---|---|---|
Negative Sentiment | JD Pharmacy | 5139 | 9.64% | 9.29% |
J1.COM | 4818 | 8.95% | ||
Positive Sentiment | JD Pharmacy | 48,167 | 90.36% | 90.71% |
J1.COM | 49,013 | 91.05% |