Table 1 Overview of the CFA process and its implementation-

Phase 1: Mapping data sources

Map spectrum of multidisciplinary literature

Part 1: Investigation and discovery of sources. Subsequent concept identification and categorisation (Process described in Section 3)

- Systematized literature review [45]

- Conceptual literature review based on findings of systematized literature review

- Include investigation of existing relevant frameworks, models and tools

Phase 2: Reading and categorising of data

Read selected data and categorise by discipline and scale of importance.

Phase 3: Identifying and naming concepts

Read and re-read data to discover concepts. Allow for concepts to emerge from literature

Phase 4: Deconstructing and categorising concepts

Identify the main attributes, characteristics, assumptions and role of each concept. This is followed by categorising the concepts accordingly.

Phase 5: Integrating concepts

Integrate and group together similar concepts to form one group of concepts

Part 2: Development of framework (Process described in Section 3)

- Integrating and synthesising findings into a framework [4]

Phase 6: Synthesis and resynthesis

Synthesise concepts into a framework. This is an iterative process and includes repetitive synthesis and resynthesis.

Phase 7: Framework evaluation

Establish whether the framework makes sense.

Part 3: Framework evolution (Process described in Section 4)

The outcome of the framework evolution process is presented in Section 5

Evaluation and modification of the framework in three stages:

- Theoretical case study

- Semi-structured interviews

- Industry case study

This is a continuous process of evolving the framework with the third evolved version framework which is presented in section 5

Phase 8: Rethinking framework

A multidisciplinary framework will always be dynamic and needs to be revised.