Table 5 Estimation results of the DCE. Data generated using JMP software Version 13.0

Search

Yes, choose a hospital from a drop down list

3.792***

(1.796)

2.763***

(1.040)

6.321***

(4.241)

Search

Yes, keyword search

2.962**

(1.386)

2.539***

(0.915)

4.730**

(2.939)

Search

Yes, map and postcode

2.948**

(1.423)

2.318***

(0.742)

3.007

(2.059)

Graphs

User can choose and change graphs

1.627*

(0.407)

1.666**

(0.361)

1.848**

(0.508)

Data resolution

Show graphs and pie charts only if more than 6 responses, but show all comments

1.232

(0.302)

1.331

(0.299)

1.317

(0.434)

Language

Lay, that is no jargon

1.895**

(0.561)

1.125

(0.232)

1.714

(0.569)

Indicators display

User can choose up to 6, out of 12 indicators of patient experience

1.424*

(0.305)

1.221

(0.226)

1.576

(0.437)

Filter

Filter data by gender AND age AND ethnicity AND condition/illness

3.703***

(0.907)

3.193***

(0.699)

5.023***

(1.647)

Staff role

Filter comments by staff role

1.798**

(0.454)

1.568***

(0.247)

2.033**

(0.618)

Upload own data

Yes

2.596***

(0.723)

1.742***

(0.355)

2.823***

(1.119)

Predictive intelligence

Predictive intelligence capability to inform and help plan capacity

1.144

(0.261)

1.144

(0.275)

1.144

(0.356)

Fee

0.999***

(0.0002)

0.999***

(0.0002)

0.999***

(0.0002)

Decline the service (Opt-out)

8.823***

(4.574)

Age

0.994

(0.029)

Sex (1 if female)

29.35***

(29.29)

NHS staff

1.322

(0.891)

Constant

0.0506

(0.092)

# of respondents

33