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Table 8 Predicted probabilities of purchase and opt-out for three representative dashboards. Data generated using JMP software Version 13.0

From: A proof-of-concept framework for the preference elicitation and evaluation of health informatics technologies: the online PRESENT patient experience dashboard as a case example

 

Baseline Dashboard

Fully-featured Low price

Fully-featured High price

 

Search

No, Only regional data visible

Search

Yes, choose a hospital from a drop down list

Search

Yes, choose a hospital from a drop down list

 

Fixed graphs or pie charts

User can choose and change graphs

User can choose and change graphs

 

Data resolution

Show graphs and pie charts as well as comments even if there is only 1 comment for the chosen topic

Data resolution

Show graphs and pie charts only if more than 6 responses, but show all comments

Data resolution

Show graphs and pie charts only if more than 6 responses, but show all comments

 

Language

Technical, with a dictionary of terms

Language

Lay, that is no jargon

Language

Lay, that is no jargon

 

Indicators displayed

Fixed indicators of patient experience shown at the same time

Indicators display

User can choose up to 6, out of 12 indicators of patient experience

Indicators display

User can choose up to 6, out of 12 indicators of patient experience

 

Filter

Filter only by condition or illness (e.g. type of cancer)

Filter

Filter data by gender AND age AND ethnicity AND condition/illness

Filter

Filter data by gender AND age AND ethnicity AND condition/illness

 

Staff role

Do not filter by staff role

Staff role

Filter comments by staff role

Staff role

Filter comments by staff role

 

Upload own data

No

Upload own data

Yes

Upload own data

Yes

 

Predictive intelligence

No predictive intelligence capability

Predictive intelligence

Predictive intelligence capability to inform and help plan capacity

Predictive intelligence

Predictive intelligence capability to inform and help plan capacity

 

Fee

ÂŁ250

Fee

ÂŁ250

Fee

ÂŁ1500

Prob. of purchase

9%

89%

80.5%

Prob. to decline purchase

91%

11%

19.5%