Table 2 Top 5 patient experience priorities to celebrate, monitor and improve on for both hospitals

No examples did not go well

No comment

883

0.534

10

2

Very satisfied staff

Satisfied

111

0,437

10

1

Pleasant welcome guidance

Pleasant

322

0.552

10

1

Friendliness doctors staff

Friendliness

64

0,409

5.0

1

Friendliness nursing staff

Friendliness

651

0.314

6.5

1

Complete treatment perfect

Treatment

98

0,279

3.6

1

Staff very kind

Sweet

180

0.519

4.9

1

Acted quickly with expertise

Satisfied

52

0,359

3.1

1

Friendly reception department

Reception

184

0.476

4.3

1

Expertise of staff

Staff

47

0,25

2.34

1

Went wrong once

Mistake

98

−0.580

1.3

2

No emergency department

Emergency department

18

−0.587

5.1

2

Room cold

Cold

155

− 0.428

1.1

2

Going home fast

Speed

25

−0.403

3.3

2

Late communication between staff

Aftercare

148

−0.404

1.0

2

Waiting for results

Waiting

20

−0.345

2.0

2

Discharge unclear took long

Unclear

116

−0.373

0.7

2

Time for patient

Patient

21

−0.256

1.1

2

When could go home

Home

36

−0.638

0.6

2

Took time

Time

20

−0.253

1.0

2

Long waiting before surgery

Long

393

−0.490

3.7

2

Long waiting in waiting area

Waiting area

45

−0.521

10

2

Leave early from home

Home

222

−0.628

3.5

2

Lower waiting time

Waiting

38

−0.54

9.0

2

Long waiting times

Waiting time

404

−0.287

1.3

2

Only night bad

Night

60

−0.343

5.8

2

Temperature room low

Room

339

−0.295

1.2

2

Communication between departments

Communication

43

−0.351

4.3

2

At times very busy

Busy

159

−0.428

1.2

2

Waiting time to get appointment

Appointment

46

−0.329

4.1

2