Table 6 Frequency of topics and related sentiment score
Category | Top words | Classified reviews (number) | Sentiment score |
|---|---|---|---|
healthcare services | Chemotherapy | 10.2% (367) | 0.253808 |
Affable staff | 5.3% (191) | 0.331452 | |
Booking appointment | 3.6% (130) | -0.161049 | |
Crowded room | 1.4% (50) | -0.028327 | |
Cost and insurance | 3.9% (142) | -0.108471 | |
Good experience | 5.5% (198) | 0.346670 | |
general services | Tasty foods | 3.1% (112) | 0.175362 |
Diet food | 1.2% (43) | -0.001372 | |
Accompanying the patient | 3.6% (130) | -0.125527 | |
Cleaned and Disinfected Environment | 7.3% (263) | 0.168454 | |
The bed sheet | 4.1% (147) | -0.025697 | |
Air conditioning | 2.2% (79) | -0.005819 | |
Glass | 1.3% (46) | -0.002134 | |
life expectancy | Metastasis | 11.5% (414) | -0.304987 |
Hopeful | 18.2% (656) | 0.125322 | |
Family | 4% (145) | -0.025508 | |
Operations and surgery | 2.4% (89) | -0.228316 | |
Complications of cancer | 2% (74) | -0.024675 | |
Coronavirus | 3.3% (121) | -0.117563 | |
Death | 5.6% (203) | -0.121340 | |
Total | 100% (3600) | 0.115483 | |