Table 8 Comparison of patient satisfaction before and after IT-based optimisation
From: Comprehensive improvements in the emergency laboratory test process based on information technology
Group | Total number (cases) | Very satisfied (cases/%) | Satisfied (cases/%) | Generally satisfied (cases/%) | Dissatisfied (cases/%) | Satisfaction Rate |
|---|---|---|---|---|---|---|
Before optimisation | 1,152 | 940/81.60 | 132/11.46 | 60/5.21 | 20/1.74 | 93.06 |
After optimisation | 1,152 | 1,044/90.63 | 90/7.81 | 16/1.39 | 2/0.17 | 98.44 |
χ2 | - | 39.252 | 8.793 | 26.343 | 13.263 | 39.656 |
P | - | < 0.001 | 0.003 | < 0.001 | < 0.001 | < 0.001 |