Table 3 Patient satisfaction scale for telemedicine

Humanistic Care

[24, 26, 32, 34, 37, 38, 40, 43, 44, 47, 51,52,53, 56]

14

My doctor is courteous.

[44, 51, 53, 56]

4

My doctor is warm and friendly.

[26, 34, 38, 51, 56]

5

My doctor cares about me.

[24, 32, 34, 37, 40, 43, 47, 52, 56]

9

Doctor-Patient Communication

[17, 18, 20, 22,23,24, 26, 29,30,31,32, 34, 36, 38, 41,42,43,44, 46, 47, 49, 51, 53, 55, 56, 58,59,60]

28

My doctor listens carefully.

[26, 44, 47, 53]

4

My doctor gives me a clear and understandable explain.

[20, 22, 26, 30, 31, 34, 43, 44, 46, 51, 59, 60]

12

My doctor explains diagnosis and treatment in a clear and understandable way.

[26, 34, 38]

3

My medical staff is skillful and knowledgeable.

[18, 32, 38, 47, 51, 53, 56]

7

My doctor asks if I have any questions.

[17, 23, 38, 41, 44]

5

The communication with my doctor is smooth.

[36, 38, 41, 42, 49, 58]

6

There is enough time to communicate with my doctor.

[18, 22, 24, 26, 29, 44, 51, 55, 60]

9

Service Efficiency

[17, 29, 41, 42, 47, 53, 58,59,60]

9

My telemedicine visit begins on time.

[29, 42, 47, 53, 58,59,60]

7

My prescriptions and orders are placed without delay.

[42, 53]

2

I believe I could become productive quickly using telemedicine system.

[17, 41]

2

Diagnosis and Treatment Result

[17,18,19, 23,24,25, 27, 28, 32, 36, 38, 40, 41, 45,46,47, 49, 50, 52, 53, 55, 56, 58]

23

The telemedicine can solve my every medical problem.

[18, 24, 38, 40, 47, 49, 52, 53, 55]

9

The telemedicine can address my every medical concern.

[19, 28, 50, 53]

4

The telemedicine can satisfy my every medical need.

[17, 23, 25, 27, 28, 32, 36, 41, 45,46,47, 53, 56, 58]

14

Ease of Use

[17, 20, 23, 26, 30, 32,33,34, 36, 41,42,43, 45, 47, 53,54,55,56, 58]

19

The appointment for medical treatment is easy.

[20, 26, 34, 43, 53, 58]

6

The telemedicine system easy to learn.

[17, 23, 41, 56]

4

The telemedicine system easy to use.

[17, 23, 30, 32, 33, 36, 41, 42, 45, 47, 53,54,55,56]

14

System Quality

[17, 20, 21, 23, 25, 27, 29,30,31,32,33, 36, 37, 41, 42, 45,46,47, 51, 53,54,55,56,57,58]

25

The quality of system is good.

[17, 21, 37, 41, 42, 53, 55, 56, 58]

9

I can see the doctor clearly.

[17, 20, 23, 27, 29, 31,32,33, 36, 41, 42, 45,46,47, 51, 54, 56]

17

I can hear the doctor’s voice clearly.

[17, 20, 23, 27, 29, 31,32,33, 36, 41, 42, 45,46,47, 51, 54, 56]

17

I feel comfortable seeing and communicating with the doctor using system.

[17, 20, 23, 25, 27, 30,31,32, 36, 37, 46, 47, 56, 57]

14

Usefulness

[17, 20, 21, 23, 25, 27, 29, 32, 36, 38, 40,41,42,43, 45, 47, 53, 55, 56]

19

The telemedicine visit saves me travel time.

[17, 21, 23, 27, 32, 36, 40,41,42, 47, 55, 56]

12

The telemedicine is an acceptable way to receive healthcare services.

[17, 23, 25, 32, 36, 45, 47, 56]

8

The telemedicine visit improves my access to healthcare services.

[17, 20, 23, 25, 29, 32, 40, 41, 45, 47, 55, 56]

12

It is easy to access the telemedicine doctor I need.

[47, 53]

2

I am told what to do when my symptoms get worse.

[38, 43]

2

Privacy and Security

[29, 41, 45, 50, 51, 53, 57, 60]

8

I am worried about my privacy.

[29, 41, 45, 50, 51, 53, 57, 60]

8

Overall Satisfaction

[17,18,19,20, 22,23,24,25,26,27,28,29,30,31,32,33,34,35,36,37,38,39,40,41,42,43, 45,46,47,48, 50,51,52,53, 56,57,58,59,60]

39

I am satisfied with the health care quality.

[20, 31, 40, 46, 47, 53, 56]

7

I like using this telemedicine system.

[17, 23, 36, 41, 42]

5

Overall, I am satisfied with telemedicine system.

[17, 23, 25]

3

Overall, I am satisfied with telemedicine visit.

[19, 20, 24, 27, 32, 33, 35,36,37,38, 42, 45, 46, 48, 50,51,52,53, 57,58,59,60]

22

My telemedicine visit is as good as in-person visit.

[17, 28, 30, 31, 33, 37, 41, 45, 59]

9

I would use telemedicine services again.

[17, 18, 20, 23,24,25, 28,29,30,31,32,33, 35,36,37, 40, 42, 45, 47, 48, 50,51,52,53, 56,57,58,59]

28

I would recommend the telemedicine option to other patients.

[22, 26, 27, 30, 33, 34, 42, 43, 51, 59]

10

Expectation of improvement.

[24, 33, 39]

3